Billing & Plans

These terms apply if you buy a paid List-It plan or feature. They form part of our Terms of Service. Operator: Bay Web Co Limited t/a List-It.

Last updated: [effective date]. Billing questions: info@list-it.nz.

Plans

List-It offers a free plan and paid business plans (currently Plus, Pro and Spotlight) plus optional paid features (e.g. featured placement, the makers' "Stalls" marketplace). Current prices and what each plan includes are shown on our Pricing page. Prices are in NZD and include GST where applicable.

Payment

Payments are processed securely by Stripe. We don't store your full card details. By subscribing you authorise us (via Stripe) to charge your chosen payment method for the plan and any renewals.

Auto-renewal & cancellation

Paid plans are subscriptions that automatically renew each term (monthly or annually, as selected) until you cancel. You can cancel anytime from your dashboard; cancellation stops the next renewal and your plan stays active until the end of the current paid period. We'll email a reminder before annual renewals where required.

Refunds

• Change of mind: paid plans are generally non-refundable once the period has started, but we may give a pro-rata refund or credit at our discretion — just ask.
• Your rights: nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where they apply. If a paid feature isn't delivered or is faulty, contact us and we'll put it right (refund, credit, or fix).
• Annual plans: if you cancel mid-term, the plan runs to the end of the paid year unless we agree otherwise.

Price changes

We may change prices or plan features. We'll give existing subscribers reasonable notice before a change affects their renewal; continuing after the change means you accept it.

Featured placement & fairness

Paid "featured" placement is marked as such and capped in density so the directory stays useful and isn't pay-to-play. Paid status does not buy fake reviews, fake AI scores, or misleading claims.

Failed payments & suspension

If a payment fails, we may retry, then downgrade the listing to the free plan until payment succeeds. Featured/paid benefits pause while payment is outstanding.

Tax

You're responsible for any taxes on your own business activity. We account for GST on our fees as required.